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Sunday, November 04, 2007

Note to NBC: Putting Video on the Net is Not Enough ... It Actually Has to Work

NBC's spat with iTunes has been well-publicized. The result is that new NBC shows are no longer available for purchase on iTunes.

Having missed a few recent episodes of 'The Office,' I first visited iTunes ... before remembering that they weren't for sale there. (I've bought two or three episodes of the show from iTunes in the past.)

Then I went to, which offers recent episodes for free, supported by advertising.

The only problem is that they are utterly unwatchable. After four attempts on two different days, I couldn't get the videos to play at anything better than what looked like one frame per second.

I noticed today on the NBC Web site that others have the same problem. "I can't get the full episodes working either. Tried IE and Firefox to no avail. :(" wrote a user named Matt. " has been totally lame all day. nothing's working," wrote another user.

Someone who seems to be an NBC employee posted the helpful advice, "To get the full episodes to work you have to refresh the page tben you have to close the page or try getting the video back. NBC is very sorry for you difficulties and wishes you the best."

Hmmm... is it better to sell episodes for $1.99 on iTunes, or offer them with advertising in a way that no one can actually watch them?

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